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Shipping Policy
At The Reve Mart, we aim to deliver your orders quickly and safely across the UAE.
📦 Processing Time
•All orders are processed within 1–2 business days after confirmation.
•Orders placed on weekends or public holidays are processed on the next working day.
🚚 Delivery Time
•UAE Delivery: 2–5 business days
•Delivery time may vary during promotions, holidays, or due to unforeseen delays.
💰 Shipping Charges
•Shipping charges (if applicable) will be clearly shown at checkout before payment.
📍 Delivery Address
•Please ensure your address and contact details are accurate.
•The Reve Mart is not responsible for delays caused by incorrect address details.
Refund Policy
Your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
✅ Eligible for Refund If:
•Wrong product delivered
•Product received is defective or damaged
•Product does not match the description
⏳ Refund Processing
•Once approved, refunds are processed within 7–14 business days
•Refunds are issued to the original payment method
❌ Non-Refundable Items
•Used or damaged items after delivery
•Products returned without original packaging
•Clearance or sale items (unless defective)
Cancellation / Return / Exchange Policy
• Orders can be cancelled only before dispatch
•Once the order is shipped, cancellation is not possible
•To cancel, contact us immediately at:
📧 operations.therevemart@gmail.com
If cancellation is approved, the refund will be processed within 7–10 business days.
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🔄 Return & Exchange Policy – The Reve Mart
We accept returns and exchanges within 7 days of receiving your order.
✅ Return / Exchange Conditions:
•Product must be unused, unwashed & in original condition
•Must include original packaging & tags
•Proof of purchase is required
🔁 Exchange Policy:
•You may exchange for size, color, or another product
•Exchange depends on stock availability
🚚 Return Shipping:
•Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
⚠️ Important Notes:
•Used or damaged items will not be accepted
•Products showing signs of wear will be rejected